FREQUENTLY ASKED QUESTIONS

SHIPPING

What is the time frame for receiving the package?

Package preparation times vary depending on the item purchased.
- For Parapharmacy and Light Orthopedics products, timelines vary from 1 to 3 business days, as we may have to request the product from our wholesalers.
- For heavy Orthopedic products such as wheelchairs, beds, stair lifts or patient lifts, the preparation for shipment may increase to 7-10 working days. Once prepared, the shipment will be entrusted to the express carrier with delivery times ranging from 24 to 72 business hours depending on the delivery location. In the event of any delays, we will notify the customer to verify the possibility of waiting or possibly proceed to cancellation with corresponding refund of the sale.

Which courier company do you ship with?

Our e-commerce uses various couriers depending on the destination and the goods being transported:
- GLS;
- TNT;
- DHL;
- Bartolini;
- Specialized courier in case of heavy orthopedic products such as beds, wheelchairs, stairlifts and lifts.

Is there a minimum spend for free shipping?

At orthopediapalmeri.co.uk, all orders over $99.00 will be handled with free shipping if paid in advance. In case of payment on delivery will be charged only the additional cost of cash on delivery of € 7.00. Rental products are not eligible for free shipping.

PAYMENT

Is it possible to receive an invoice for the purchased product?

In the case of purchases related to deductible products, we will be responsible for sending the invoice directly to the Internal Revenue Service via TS system and to the customer via email (always check SPAM as well) within one week from the date of purchase.
In order to receive an invoice, it will be necessary to indicate the relevant data including tax code/VAT and any unique code at the time of purchase. Delayed reporting of such data will not allow the invoice to be issued even at a later date.

When can I buy orthopedic products with a 4% preferential VAT?

On ortopediapalmeri.it it is possible for some items to take advantage of subsidized VAT amounting to 4% according to the criteria of Law No. 104 of 05/02/1992.
Please note, some items already have VAT-advantaged items by default, such as wheelchairs. On the other hand, for products that normally have 22% VAT, visit the specific category of products with 4% VAT and follow the procedure given on the page "Buying orthopedic products with 4% VAT."

Do you accept payment on delivery?

Ortopedia Palmeri allows payment on delivery of the order with an additional charge of 7.00€.
Regarding heavy orthopedic items such as stairlifts, beds, lifts, etc., payment on delivery is not allowed as the handling of such items is difficult with cash on delivery payment.

If you have any questions or information, please do not hesitate to contact our phone numbers!

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