A Buyer who purchases as a “consumer” may exercise the right of withdrawal, pursuant to Art. 52 of the Consumer Code, deciding to return the item to the Seller, within 14 days after delivery of the item.

Seller Party, having obtained the return of the product, reserves the right to evaluate and appraise the item and, if, the Consumer has caused damage or diminution in value to the purchased product will be liable directly to the Seller Party.

The right of withdrawal, pursuant to Art. 59 Code. Consumption is excluded with respect to supply of custom-made or clearly customized goods, for supply of products that are likely to deteriorate or expire rapidly, for supply of sealed goods that are not suitable to be returned for hygienic or health protection-related reasons, when they are found to have been opened or the packaging removed, after delivery.

The cost of returning the product is the responsibility of the consumer.

The right of withdrawal is totally forfeited if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has been damaged for reasons other than transportation from the Seller to the consumer, not previously reported. Without limiting the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged in transit, must either refuse delivery or accept it with express reservation.

Any withdrawal of intact packages must be made by the customer by affixing the words “INTEGRATED PACKAGE, WITH RESERVE TO CHECK CONTENT” on the appropriate accompanying document (art. 1698 Civil Code). Any anomaly must then be reported within eight days in the following manner:

via registered mail with return receipt to the following address:


VIA Roma, 129

15061, Arquata Scrivia, AL, EN

Procedure for exercising the right of withdrawal

In order to exercise the right of withdrawal, it is necessary to send, within 14 calendar days of receipt of the purchased product, a notice clearly stating the desire to withdraw from the purchase contract.

Such notice should be sent, by registered letter with return receipt, to the following address:


VIA Roma, 129

15061, Arquata Scrivia, AL, EN

The notice may also be sent, within the same period, by telegram (to the above address),

The consumer must then provide, using a courier of his choice, the shipment of the product (if possible in the original packaging and, in any case, always carefully packed) and complete with any accessories, instruction manuals and everything originally contained.

The consumer must make such shipment within ten business days from the date he or she sent the notice of exercise of the right of withdrawal.

Important Notes

Transportation costs and responsibility for the goods during shipment, as required by law, are the responsibility of the consumer.

We therefore recommend that you insure the product with your chosen carrier, taking care to pack the goods carefully, where possible by placing the original packaging in an outer box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned undamaged and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc. In the event of shipping damage occurring during the return, the Seller will notify the consumer within five business days of receipt of the product, allowing the consumer to file a claim with the carrier used for transportation. Damaged merchandise will be made available for return and the return request will be cancelled at the same time.

Except as hereinafter provided for the case of partial withdrawal, the Seller will refund, within 14 days from the time when the Seller became aware of the exercise of the right of withdrawal, the full amount of the purchase and the transportation costs for delivery, by transfer procedure on the credit card or by bank transfer to the bank account indicated by the consumer; the consumer shall be responsible for the transportation costs for the return of the product.

If the withdrawal is partial (i.e., it concerns only a portion of products delivered in a single delivery), reimbursement of shipping costs incurred by the consumer for delivery of the products at the time of purchase is excluded.

Regarding purchases with pickup at a Seller’s store, the right of withdrawal does not apply since this is not a distance sale. In fact, in that case, the consumer has only reserved the product via the Internet, but has not yet purchased it, and in order to do so will have to go to the point of sale.

Request for Cancellation of Order

The purchase order may be cancelled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected, in which case no charge will be made to the customer.

If at the time of the request for cancellation of the purchase order the product is already entrusted to the

courier or, in any case, the amount has been collected, the consumer shall exercise the right of withdrawal and return the goods to the Seller.

In order to do so, the above procedures for exercising the right of withdrawal must be followed. For more information you can write to us by sending an email to info@ortopediapalmeri.it

Menu principale